Contact support
Let’s get it sorted.
Email us with the app version, device and a short description of what happened.
gautam@vakilnote.comFor a bug report or feature request, you can also use the app’s feedback screen. It opens an email for you to review and send. Your projects are not attached automatically.
Common questions
Where are my documents stored?
Your document library is stored on the device. The current app does not automatically synchronize it through your sign-in account. Export work you want to keep elsewhere, especially before changing devices or uninstalling.
Why does sign-in show a different or empty library?
Local libraries are associated with account identity. Check that you used the same sign-in account and device. Contact support before uninstalling or attempting to move private library folders. Tell us the app version and which sign-in method you used; do not send a password or verification code.
How do I export or share my work?
Use the app’s export or share controls for a document or project, then choose a destination in the system share sheet. Check the exported copy before removing the original or moving to another device.
How do I delete my account?
Where available, open Account → Delete account. Read the recovery information, export work you want to keep, and confirm the final deletion request. Older beta builds may not offer this control; email us for help. We may need to verify ownership before acting.
Deletion of sign-in is separate from retained local recovery documents, copies you shared and platform backups. See the recovery explanation before uninstalling.
Can I recover documents after account deletion?
Versions with the deletion recovery flow can offer Export deleted-account documents after deletion. Export to a location you control before uninstalling. Recovery depends on the local files still being present; contact support if the app shows a recovery or export error.
Does text recognition send my pages to a server?
The app’s text-recognition paths run on the device using Apple Vision or bundled offline language resources. Recognition quality depends on the scan and selected language. Exporting or sharing a document is a separate action you control.
Report an issue
A useful report includes:
- Your device model, iOS or iPadOS version, and Vakil Note version/build.
- The steps you took, what you expected and what happened instead.
- Whether the issue repeats, and a screenshot or small example if you choose to share one.
Remove private names, case details and document content from examples where possible. We do not need your password, sign-in code or entire library to start investigating.
Privacy requests
For a privacy question or a request about account data, email gautam@vakilnote.com. Tell us what you are requesting and which account it concerns. Please do not include authentication credentials.
Read the Privacy Policy for details about local files, Clerk authentication, feedback and recovery copies.